Shipping policy
Processing Time All orders are processed within 2–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Delivery Times
- Major cities (Johannesburg, Cape Town, Durban, Pretoria): 8–12 business days
- Regional & outlying areas: 8–12 business days
Delivery times are estimates and may vary during peak periods.
Shipping Rates Shipping costs are calculated at checkout based on your location and order weight.
Free Shipping We offer free shipping on orders over R[amount].
Order Tracking Once your order has been dispatched, you will receive a tracking number via email. You can use this to track your delivery.
Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or no one being available, the courier may return the parcel. Re-delivery fees will be for the customer's account.
Damaged or Lost Parcels If your order arrives damaged or is lost in transit, please contact us at [your email address] within 7 days of the expected delivery date.