Refund policy
We want you to love your Blushvela purchase. If you're not completely satisfied, we're here to help.
Returns You have 7 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items The following items cannot be returned:
- Opened or used beauty tools and devices
- Sale or discounted items
How to Request a Return Email us at support@blushvela.co.za with your order number and reason for return. We'll respond within 2 business days with return instructions.
Refunds Once your return is received and inspected, we'll notify you of the approval or rejection. Approved refunds will be processed to your original payment method within 5–7 business days. If your original payment method is no longer available, a store credit will be issued instead.
Exchanges We only replace items that are defective or damaged on arrival. Please contact us within 7 days of delivery with photo evidence. If the item is out of stock, a full refund will be issued instead.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping method, as we cannot be responsible for lost returns.
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