Frequently Asked Questions
Orders & Shipping
How long does delivery take?
We deliver within South Africa. Standard delivery takes 8–12 business days. You will receive a tracking number once your order has been dispatched.
Do you offer free shipping?
Free shipping is available on orders over a certain threshold. Please check our shipping policy for current rates and promotions.
Can I track my order?
Yes! Once your order is shipped, you'll receive an email with your tracking number and a link to track your delivery.
Products
Are your products safe for sensitive skin?
Our lip liners are infused with Shea Butter and Jojoba Oil, making them gentle and hydrating. If you have specific skin concerns, we recommend doing a patch test before use.
Are the hair tools suitable for all hair types?
Yes! The BLUSHVELA Mini Hair Straightener works on all hair types — straight, wavy, and curly. It features adjustable heat settings to suit fine to thick hair.
How do I use the Electric Makeup Brush Cleaner?
Simply add water and a small amount of brush cleaner fluid to the bowl, insert your brush into the collar, press the power button, and let the spin action clean and dry your brush in seconds.
How does the Menstrual Heating Belt work?
The belt uses heat therapy and vibration massage to relieve period cramps naturally. It has 5 heat settings and 4 vibration modes, and is USB rechargeable for portable use.
How do I use the Nanotechnology Facial Steamer?
Fill the water tank with clean, distilled water, switch the device on, and allow 30 seconds for the nano-mist to activate. Hold the steamer 20–30cm from your face for 5–10 minutes. Use before applying serums or moisturisers for maximum absorption. Clean the water tank after each use to prevent mineral build-up.
Payments
What payment methods do you accept?
We currently accept EFT (bank transfer) and will soon be adding card payments via PayFast. More payment options are coming soon!
Is it safe to shop on Blushvela?
Absolutely! Our store is secured with SSL encryption and runs on Shopify, one of the world's most trusted e-commerce platforms.
Still have a question?
We're happy to help! If you couldn't find the answer you were looking for, please reach out to us directly:
We aim to respond within 1 business day. 💄